The gate is open
Contact us
Phone, email or a message, whichever suits you. The more you can tell us about the door, the better the answer will be.
Monday to Friday, 9am to 5pm.
+44 20 7096 0094Best for anything with an order number, a photo or a video attached, because it all arrives in one place.
support@simpled.techSetup, pairing, codes, batteries and troubleshooting, written up per model. Worth a look before you write to us.
Open help and supportCustomer service, sales, billing
Send us a message
Pick the team it should reach and tell us what is happening. If it is about a lock on a door, a photo of the lock or the door mechanism turns a maybe into a straight answer.
Customer service tips
Getting a faster answer
Send the form above with your order number and a photo of the fault, or email us if you have a video, so we can answer without a round trip.
support@simpled.techFor a return, a refund or a replacement, how it works is set out on one page.
Shipping and returnsPress and wholesale contacts
Two other ways in
These go to different people, so please use the right one rather than the general form above.
Interview requests, imagery, review units and anything with a deadline on it.
Write to PR and mediaStocking Simpled, installer accounts, multi-unit projects and trade pricing.
Write to wholesale and tradeWhere we are
London, and reachable
Simpled is a London-based business, and the warranty on our products is provided from our headquarters in London.
- Phone
- +44 20 7096 0094
- support@simpled.tech
- Phone hours
- Monday to Friday, 9am to 5pm
- Address
- 2 Eastbourne Terrace, London W2 6LG
- Company
- Registered in England & Wales: 13391034 · VAT registered: GB380799450