FAQ

We would like to counter-question some of your experiences with your own door locks. Do you remember a time when you forgot your keys and was locked out of your home?

What happens when you arrive home late and depend on someone (parents/maid) in the house to open the door for you? Do you wake them up?

You invited your best friends/family members to your house, but you were running late, and they are already at your gate. Wouldn't it be nice if they can enter your home instead of waiting aimlessly outside?

Have any of your belongings been scratched/damaged through keys in the same bag/pocket? If you have experienced the above scenarios, it may be time you installed an electronic door lock. With an electronic door lock, you will be able to open your gates without using keys (fingerprint/RFID tag/pin codes and even your smartphone).

Simpled smart locks can be installed on most main doors and gates

Materials such as wooden, metal, plastic, sliding doors and glass

You can send your existing door/gate photo for further assistance on our live chat

There are two solutions:

Physical KeysPhysical keys are provided together with Simpled smart locks, which ensures that you will still be able to enter the house mechanically even if its batteries run out. It is strongly recommended to keep at least one spare key on you or a family at all times for such situations.

9V jumpstartFor Simpled smart locks, there is an alternative solution, which would be to use the 9V jumpstart to provide the lock with enough power for an unlock. While holding the 9V

As the Simpled digital locks run on batteries, they will work regardless of a power trip or blackout.

Simpled locks come with an imaginary PIN code feature that allows you to enter other digits before/after your actual PIN. This is optional but will help to deter hackers and prevent your PIN code from being exposed. Also, with the security lockout mode, it is even more difficult to guess your PIN code.

For security purposes, our physical keys are designed unique to your lock ID, and we do not have spares of their respective physical keys. We recommend keeping a key with a trusted family member from the first day. The lock can still be unlocked via other means based on your lock model, i.e. smartphone unlock, fingerprints, pin codes, etc

The user manual is available at Support > Downloads from our website

Type of Door Locks This is really down to your personal preference. Typically, most models come with pin code and biometric or pin code and RFID access, except for the Leo Max smart lock, which incorporated all 3 elements (Face and Palm Recognition, pin code and RFID access).

All product(s) sold by simpled.tech or our authorised dealers come with a 24-month local warranty to the original purchaser Valid from the date of purchase

Purchase directly on our website

For more enquiries, please contact us.

Amazon website

Simpled, a London-based company, rolling out an expanding range of innovative household devices and appliances that embrace IoT to simplify and elevate the smart home experience.

Sure. Most of our products are sold with a warranty of two years provided by the Simpled headquarters in London.

It usually takes 1-4 working days for your purchased items to be delivered.

No, even if you're not so handy, installation only takes about 10 minutes. The hardest part is when you don't have a peephole in the door; you may need to drill one.

Of course, that's the main goal. It captures everything. You won't lose anything behind your doors; Whether they press the ring bell or not. (Not applicable for Non-WiFi models)

Sure, the WiFi model synchronises all your media in the android or iOS app.

Nope. It's wire-free and battery-operated. The front panel sticks to the front side of the door and will be secured to the internal monitor. Please refer to the installation video. Please consider if you don't have a peephole in the door, you may need to drill one.

No. Our digital door viewer is powered by rechargeable lithium batteries.

Depending on the model and activated settings, it lasts from 1-2 months for average use of 20 visitors a day. It can take up to 4 months for non-WiFi models, like YP-SP and VP-SP.

There's a cable in the box. You can detach the device (1. Push the monitor up 2. Disconnect the flat cable carefully) and use your phone adapter and the cable to recharge the battery. Or You can charge it without removing it, using a power bank.

After detecting motion for 2-3 seconds, the digital viewer will automatically take a picture or capture a video.

The digital viewer will continue to take pictures/videos and will automatically override the oldest ones.

It can be installed in almost any door, from PVC to anti-theft doors; Any door that can have a hole inside it.

No. Our WiFi model (WP-SP) is only compatible with 2.4GHz.

No, the display only turns on when someone presses the bell. But you can see the recorded video that was triggered by motion detection later on display

Simpled, a London-based company, rolling out an expanding range of innovative household devices and appliances that embrace IoT to simplify and elevate the smart home experience.

Sure. Most of our products are sold with a warranty of two years provided by the Simpled headquarters in London.