Customer reviews

• Owen Werakso24 Jan 2026

  Great company that care. I used them on my first airBnB property and have now rolled them out to two more. The after sales service is what really stands out. Advice, spare parts, tech support all 100% ?

• Elias Gadgets (Gary)23 Dec 2025

  Very reliable and support is fantastic. They have everything in order and you can feel it in their service and aftermarket. Different and refreshing with great products, highly recommended.

• foysol hussain24 Nov 2025

  Great smart lock. Absolutely brilliant after sales service.. I had some questions during installation. Simpled got back to me very quickly and talk me through it.

• Karen Humphreys13 Oct 2025

  My door lock is brilliant especially the finger print option for entering . The customer service was exceptional. Would recommend this company first class service

• C “Chris” T30 Jun 2025

  Absolutely first-class service from Simpled. I ordered a lock, and it was delivered the very next day. I carried out an installation of the lock the same day, and followed the guidelines and extremely easy-to-follow videos produced by…Read the full review +Show less −

  Absolutely first-class service from Simpled. I ordered a lock, and it was delivered the very next day. I carried out an installation of the lock the same day, and followed the guidelines and extremely easy-to-follow videos produced by Simpled. Installation was very easy on my multi-lock door. Setting up with the TT Lock app was very straightforward, and I was able to easily set up fingerprints, codes, and cards with the app. All was perfect until I found that there was an issue with the lock, and it remained unlocked due to a problem with the outside part of the door lock. I made contact with Support at Simpled and spoke to Steve Kerr of that department couldn't have been more helpful. He diagnosed that there was indeed a problem with the lock and instructed me on how to send him a video of the problem, just to confirm what we were both talking about. By return email, the problem was sorted, and a new outside part of the lock was dispatched to me. I could not be more impressed with the way this was handled by Steve on behalf of Simpled. Outstanding support resolving an issue extremely quickly and without fuss. Highly recommended for the standard of the lock and the support given for a problem that unfortunately happened during the manufacture of this particular lock - these things happen all the time, and it is the resolution that shows just how good this company is. 10/10

• Mark Hitchin8 Oct 2024

  Sales enquiry by telephone was most helpful and provided the information I needed to make a decision on purchase and selection of the correct equipment. Installation was simple and could have been quicker but I was taking my time to get it…Read the full review +Show less −

  Sales enquiry by telephone was most helpful and provided the information I needed to make a decision on purchase and selection of the correct equipment. Installation was simple and could have been quicker but I was taking my time to get it right. I spent an hour installing and programming in total, but next time I think I could do it in 20 minutes or less. Programming was easy using the supplied instructions and in the month since installation it has been a fantastic piece of security equipment - I will get another for other properties.

• Darron Nixon4 Oct 2024

  Simpled are an excellent company selling a state of the art product. I looked for ages to find a door lock that could be locked automatically and opened remotely. It does just that. (hub and internet required) I now never worry about the…Read the full review +Show less −

  Simpled are an excellent company selling a state of the art product. I looked for ages to find a door lock that could be locked automatically and opened remotely. It does just that. (hub and internet required) I now never worry about the office being left unlocked and it is always secure. I can unlock the door remotely and watch people on the cameras as they leave for deliveries, knowing the door will be locked behind them.( We are in a bit of a tough area) I find the products bery reliable with battery use being pretty good. Even with regular use the batteries last months. HAving so many options is also useful with finger print, fob , key code and key for emergency access. We have 4 of these locks in operation and never had any real issues with any of them.

• Terry Rimmer3 Oct 2024

  Nice company to deal with and great well thought out locks. Lots of features and modern look. Good after sales service. Would recommend.

• Adam Burtt-Jones1 Oct 2024

  I bought a simpled lock early 2022, I’ve been delighted with it for the past 2 years. It’s easy to install, decent batteries lasted me 1 year, what a great product. The tech really is excellent. Unfortunately it failed late 2024, I called…Read the full review +Show less −

  I bought a simpled lock early 2022, I’ve been delighted with it for the past 2 years. It’s easy to install, decent batteries lasted me 1 year, what a great product. The tech really is excellent. Unfortunately it failed late 2024, I called the helpline, who advised they could send the replacement parts out to me, these arrived more quickly than the 3 days quoted, whilst it’s a bit disappointing it failed - it’s massively refreshing to be able to fix it without needing to fully replace it. At £75 for an entirely new lock face, decent value too. And so much more sustainable.

• Sam Carter27 Sept 2024

  Great products & great service! We love the keypad locks we purchased for two of our AirBnBs in our converted church! One of them stopped working and as it was still 1 week within the 2 year warranty, they honoured it and sent a brand new…Read the full review +Show less −

  Great products & great service! We love the keypad locks we purchased for two of our AirBnBs in our converted church! One of them stopped working and as it was still 1 week within the 2 year warranty, they honoured it and sent a brand new part the next day! Thank you so much :)

• David Attle2 Aug 2024

  I contacted Simpled Support Team by email at 13.42 hrs. on Monday the 23rd September 2024 to make an enquiry about the installation of a Simpled Slim Series Smart Lock which I had purchased on the 17th September; the installation was…Read the full review +Show less −

  I contacted Simpled Support Team by email at 13.42 hrs. on Monday the 23rd September 2024 to make an enquiry about the installation of a Simpled Slim Series Smart Lock which I had purchased on the 17th September; the installation was purchased as part of the order for the lock & the installer was to reach out to me to arrange an installation date. The lock was delivered on the 19th September & I wished to know when I could expect the installer to contact me. At 14.00 hrs. on the 23rd, I received a response from Simpled requesting information which I had already provided at the time of placing the order & I replied accordingly. At 16.12 hrs., I received another email confirming that my information had been forwarded to the installers & that they would contact me to arrange installation. At 16.23 hrs. I received a telephone call from the installers & arrangements were made for the lock to be installed on Thursday 26th September. I am very impressed & reassured by the quality of Simpled customer services. In particular, the speed & efficiency with which my query was dealt with by Natalie deserves special mention —thank you Natalie.

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