Returns and support

Returns, replacements and spare parts

Tell us what has happened and we will pick it up from there. Bought on Amazon rather than here? That is fine, this is still the right place.

Start a request What you are entitled to +44 20 7096 0094

Real people, not a bot
60-day no-quibble returns
24-month warranty

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Email us instead and say where you bought it and what has happened. We will pick it up from there.

Email the team Call +44 20 7096 0094

Where did you buy your Simpled product?

This just helps us pull up your order faster.

Simpled storesimpled.uk / .tech / .ieAmazonWe handle these tooSomewhere elseRetailer or reseller

The short version

What you are entitled to

60 days to change your mind

Tell us within 60 days of delivery and we will arrange the return, with no quibbling about the reason. Refunds are processed within 5–10 business days of the item reaching us, depending on your payment method.

Free return label

We send a free return label for UK orders, so sending it back costs you nothing.

24-month warranty

It covers defects in materials and workmanship, provided from the Simpled headquarters in London.

Returning an item does not affect your statutory rights.

Need a hand?

Would you rather just talk to someone?

Call the team in London. If nobody picks up, leave a voicemail describing the issue and we will call you back.

Or call +44 20 7096 0094 · support@simpled.tech